IMPROVE IT
There is a revolution going on in healthcare that many people believe is long overdue. This
revolution involves the application of Information and Communication Technologies (ICTs) to
solve healthcare delivery system issues. Unfortunately, most of this revolution is based on just
that …beliefs! Click on the links below to read our paper describing the objectives of an initiative that will test the hypothesis that increased ICT capabilities, availability, and use leads directly to improved
clinical quality, patient safety, and overall effectiveness in the inpatient hospital setting.
To accomplish this, we have created a collaborative research network (IMPROVE IT Institute – Indices Measuring Performance Relating Outcomes, Value and Expenditure from Information Technology) that works to define specific measurement indicators in an attempt to examine the existence, the timing, and the level of improvements in health outcome that can be derived from ICT investment. These indicators will then be integrated to form performance indices in three areas. These areas comprise:


This is a book that is targeted at all patients. Throughout the book, I present how changing technology has affected our society in a number of industries (education, banking and sports/entertainment) culminating in a discussion on healthcare. I discuss my role in each of these industries as a change agent and illustrate how the industries have matured as a result of rising consumerism and greater expectations relating to information access and delivery. The overall objective is, through the art of storytelling, to illustrate how each of these industries has dealt with change and changing technology and the similarities (and differences) when compared to healthcare. Hopefully, these illustrations will provide insight into moving the healthcare industry forward as well as an incentive to all consumers, the healthy and the patients, to become more involved in their own care and health management and to expect more from health providers.